How it works

Data governance and strategy plays a vital role in optimizing efficiency and transparency within an organization. By establishing and maintaining the highest possible standards for accuracy, completeness and reliability for available data, decision-making processes can be significantly sped up, ensuring a much higher level of efficiency in day-to-day operations. Additionally, a fully optimized data strategy is vital to ensure full compliance with relevant rules and regulations – not only improving the quality of cross-departmental collaboration, but also preventing unauthorized access.

Here’s how data governance and strategy has successfully transformed processes and workflows within the Vienna City Council:

• Digitalization of city administration: Implementation of Data Excellence Services (PEDES) across city administration to ensure access to consistent, high-quality data through a scaled agile model.
• KPIs as basis for administration governance: Definition and integration of KPIs into daily administrative operations, introduction to business analysis tools to assess performance accurately – for increased transparency and improved evaluation of administrative projects.
• Electronic file management (Elektronische Akte - ELAK): Optimized data processing and analysis through structured coordination and a clear architecture – for improved data quality and efficiency in information retrieval.
• Economic planning (MA01): Implementation of multidimensional data models for detailed analysis and forecasting built on Cube technologies – facilitating real-time budgeting, scenario analysis, as well as enhancing transparency across departments.
• ITSM: Optimized IT Services Management (ITSM) across council administration for a more effective distribution of resources, as well as improved service quality and customer satisfaction.
• Business data governance: Implementation of business data governance and data strategy for more efficient data management and use.
• Technical governance: Implementation of technical governance to ensure consistency and efficiency across IT systems by establishing unified standards and best practices for technology selection, implementation, operation, and decision-making.
• Agile organization and data governance: Implementation of flexible work methods and effective data management to promote a dynamic and adaptable business environment – leading to increased organizational flexibility, efficiency, and improved data quality.

The Big Picture

In any professional and administrative setting, data is key for informed decision-making. By streamlining the available information and implementing a unified way of collecting and processing information, managing personnel can always rely on high-quality data when deciding on the next strategic steps – for more innovative, forward-thinking solutions that drive economic growth. Moreover, organizational processes can be significantly optimized and sped up to offer a higher level of efficiency and transparency, as well as higher security standards.